Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"fa6782819bc93c84550023c74957d71df57c9ae4_lout","branding":{"id":"2","key":"whall","name":"Westgate Hall Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8437d6c2-c243-45ec-a9f8-5ada12492f33/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZGM0YTdiMC02MTQ0LTQyODUtOGEyZS00YmVlMDJlZjlkYjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg0MzdkNmMyLWMyNDMtNDVlYy1hOWY4LTVhZGExMjQ5MmYzMyI6WyJyZWFkIl19LCJleHAiOjE3ODE3MjU1OTAsIm5iZiI6MTc4MTcyNDk5MH0.9a6MgOiacFt9P6JZquuaBuPAocxZCKP049o2zY_p8K4&client=0dc4a7b0-6144-4285-8a2e-4bee02ef9db2&mode=fit","logoId":"8437d6c2-c243-45ec-a9f8-5ada12492f33","isLogoAvailable":true,"helpCenterTitle":"Welcome to Westgate Hall enquiry helpdesk","sharedPortalName":"Westgate Hall","userInitialAnnouncementMessageWiki":"<p>Welcome! Please tell us about your event hire request, using the options below - we'll then get back to you as soon as we can (usually within 48 hours during the working week)</p>\n<p>Westgate Hall is a fully Covid-secure venue, with 'We're Good to Go accreditation'</p>\n<p>Before proceeding, please check our <a href=\"http://www.westgatehall.org/privacy-policy-westgate-hall\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Privacy Policy </a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Westgate Hall enquiry helpdesk","sharedPortalName":"Westgate Hall","announcementMessage":"Welcome! Please tell us about your event hire request, using the options below - we'll then get back to you as soon as we can (usually within 48 hours during the working week)\n\nWestgate Hall is a fully Covid-secure venue, with 'We're Good to Go accreditation'\n\nBefore proceeding, please check our [Privacy Policy | http://www.westgatehall.org/privacy-policy-westgate-hall]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#7a8a7f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b787293e-2a6d-4fdd-ae35-da8c0fce178d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZGM0YTdiMC02MTQ0LTQyODUtOGEyZS00YmVlMDJlZjlkYjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI3ODcyOTNlLTJhNmQtNGZkZC1hZTM1LWRhOGMwZmNlMTc4ZCI6WyJyZWFkIl19LCJleHAiOjE3ODE3MjU1OTAsIm5iZiI6MTc4MTcyNDk5MH0.9yX0tuk_mb7vhSqqStCC0SNU4-pClJHjQrc2OF80TUE&client=0dc4a7b0-6144-4285-8a2e-4bee02ef9db2&height=300&mode=fit","bannerMediaApiFileId":"b787293e-2a6d-4fdd-ae35-da8c0fce178d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"whall","projectId":10001,"serviceDeskId":2,"name":"Westgate Hall Helpdesk","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"6","name":"Celebrations, Commemorations, Parties, Get-togethers","descriptionHtml":"","callToAction":"Celebrations, Commemorations, Parties, Get-togethers","introHtml":"<p>Request hire for a birthday, anniversary, christening, corporate staff party, graduation or other</p>","icon":10495,"iconUrl":"https://westgatehall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[2],"key":""},{"id":"11","name":"Concert / Music event","descriptionHtml":"","callToAction":"Concert / Music event","introHtml":"<p>Request hire for a concert or other music event</p>","icon":10562,"iconUrl":"https://westgatehall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[2],"key":""},{"id":"8","name":"Corporate event, meeting, training, workshops","descriptionHtml":"","callToAction":"Corporate event, meeting, training, workshops","introHtml":"<p>Request hire for a conference for more than 20 attendees</p>","icon":10481,"iconUrl":"https://westgatehall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[2],"key":""},{"id":"13","name":"Dance / Exercise class, Health sessions","descriptionHtml":"","callToAction":"Dance / Exercise class, Health sessions","introHtml":"<p>Request hire for a regular class</p>","icon":10568,"iconUrl":"https://westgatehall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[2],"key":""},{"id":"10","name":"Fair or Market","descriptionHtml":"","callToAction":"Fair or Market","introHtml":"<p>Request hire for a Fair or Market style event</p>","icon":10567,"iconUrl":"https://westgatehall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[2],"key":""},{"id":"12","name":"Festivals & Performances","descriptionHtml":"","callToAction":"Festivals & Performances","introHtml":"<p>Request hire for a festival</p>","icon":10566,"iconUrl":"https://westgatehall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[2],"key":""},{"id":"14","name":"Other event","descriptionHtml":"","callToAction":"Other event","introHtml":"<p>Request hire for another type of event not listed</p>","icon":10569,"iconUrl":"https://westgatehall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[2],"key":""},{"id":"4","name":"Questions or Feedback","descriptionHtml":"","callToAction":"Questions or Feedback","introHtml":"<p>Send us a question or provide feedback</p>","icon":10491,"iconUrl":"https://westgatehall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[3],"key":""},{"id":"1","name":"Report a maintenance issue","descriptionHtml":"","callToAction":"Report a maintenance issue","introHtml":"<p>Log a maintenance concern that needs our attention.</p>","icon":10472,"iconUrl":"https://westgatehall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"9","name":"Small meeting","descriptionHtml":"","callToAction":"Small meeting","introHtml":"<p>Request hire of our small meeting room for up to 20 people</p>","icon":10491,"iconUrl":"https://westgatehall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[2],"key":""},{"id":"15","name":"Stallholder Application Enquiry","descriptionHtml":"<p>Thank you for your interest in joining Westgate Hall Market. <br class=\"atl-forced-newline\">Please provide the initial information below for our consideration and only enquire if you are based within Kent and your products / goods are homemade or hand crafted by you.<br class=\"atl-forced-newline\"> We try to avoid duplicating products and goods on sale where possible to support and benefit our existing stallholders and customers. If we do not have capacity to accept you as a stallholder then please ask to be put onto our waiting list.<br class=\"atl-forced-newline\">If your enquiry is successful then you will be sent a more comprehensive form and we will require a copy of your Public Liability Insurance. If you are selling consumable products we will also need a copy of your Food Hygiene Certificate.</p>","callToAction":"Stallholder Application Enquiry","introHtml":"<p>Make an enquiry to become a regular stallholder at Westgate Hall Market</p>","icon":10570,"iconUrl":"https://westgatehall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[4],"key":""},{"id":"7","name":"Wedding","descriptionHtml":"","callToAction":"Wedding","introHtml":"<p>Request hire for a wedding reception</p>","icon":10509,"iconUrl":"https://westgatehall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[2],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://westgatehall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"Hire"},{"id":4,"name":"Westgate Hall Market Stallholders"},{"id":3,"name":"Feedback & Questions"}],"orderMapping":{"2":[6,7,8,9,10,11,12,13,14],"3":[1,4],"4":[15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4679a14f-71dd-31db-990f-3bdfd6e0bb93","appLinkName":"System Confluence","appLinkUrl":"https://westgatehall.atlassian.net/wiki","spaceKey":"WHALL","spaceName":"Westgate Hall Helpdesk","spaceUrl":"https://westgatehall.atlassian.net/wiki/spaces/WHALL","isServer":false},"labels":[],"projectKey":"WHALL","serviceDeskId":2,"kbLinkDomainURLs":["https://westgatehall.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WHALL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZGM0YTdiMC02MTQ0LTQyODUtOGEyZS00YmVlMDJlZjlkYjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE0ODExMTgxMjUiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MTcyNjE5MCwibmJmIjoxNzgxNzI0OTkwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.zyJYohp7_Kc80JfN4eziL0ff13B-KQ0_EUPR3Xbv-tw","targetCollection":"upload-user-collection--1481118125","endpointUrl":"https://api.media.atlassian.com","clientId":"0dc4a7b0-6144-4285-8a2e-4bee02ef9db2","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":7,"projectId":10001,"issueType":{"id":"10009","name":"Event"},"form":{"name":"Wedding","descriptionHtml":"","callToAction":"Wedding","intro":"<p>Request hire for a wedding reception</p>","instructions":"","icon":10509,"iconUrl":"https://westgatehall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Names of the wedding couple","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10052","fieldConfigId":"10151","label":"Contact Telephone Number","description":"Please provide your telephone number so we can also contact you this way to assist with your event planning","descriptionHtml":"<p>Please provide your telephone number so we can also contact you this way to assist with your event planning</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10048","fieldConfigId":"10147","label":"Hire Start Date & Time","description":"Please chose a date of interest. All day hire, including setting up, usually starts at 08.00 AM but we can accommodate an earlier access time if required","descriptionHtml":"<p>Please chose a date of interest. All day hire, including setting up, usually starts at 08.00 AM but we can accommodate an earlier access time if required</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10049","fieldConfigId":"10148","label":"Hire End Date & Time","description":"All day hire ends at midnight with final exit at 01.00 AM","descriptionHtml":"<p>All day hire ends at midnight with final exit at 01.00 AM</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10050","fieldConfigId":"10149","label":"Total number of guests","description":"We can seat up to 220 guests in cabaret style seating using round tables and chairs","descriptionHtml":"<p>We can seat up to 220 guests in cabaret style seating using round tables and chairs</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Equipment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10012","label":"Flipchart, paper & pens","selected":false,"children":[]},{"value":"10015","label":"Free WiFi","selected":false,"children":[]},{"value":"10011","label":"Microphone","selected":false,"children":[]},{"value":"10013","label":"PA System","selected":false,"children":[]},{"value":"10003","label":"Projector & Screen","selected":false,"children":[]},{"value":"10007","label":"Staging","selected":false,"children":[]},{"value":"10010","label":"Table covers","selected":false,"children":[]},{"value":"10014","label":"Tables and Chairs","selected":false,"children":[]},{"value":"10009","label":"White Chair covers","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10051","fieldConfigId":"10150","label":"Catering","description":"We have recommended caterers, but you are welcome to hire your own. Please select an option and then we can discuss your needs to suit your budget and dietary requirements","descriptionHtml":"<p>We have recommended caterers, but you are welcome to hire your own. Please select an option and then we can discuss your needs to suit your budget and dietary requirements</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10024","label":"Tea, Coffee and Biscuits","selected":false,"children":[]},{"value":"10025","label":"Buffet","selected":false,"children":[]},{"value":"10026","label":"Three course sit down meal","selected":false,"children":[]},{"value":"10027","label":"Canapes","selected":false,"children":[]},{"value":"10029","label":"Staffed Bar","selected":false,"children":[]},{"value":"10028","label":"Other","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Additional Information / Questions?","description":"Please provide us with any additional information you think we should be aware of and if you have any initial questions for us then please let us know here","descriptionHtml":"<p>Please provide us with any additional information you think we should be aware of and if you have any initial questions for us then please let us know here</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"This is optional. Please attach a file or photo if this is relevant to your enquiry e.g. table plan, venue decor ideas","descriptionHtml":"<p>This is optional. Please attach a file or photo if this is relevant to your enquiry e.g. table plan, venue decor ideas</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/7","calendarParams":{"firstDay":0,"date":"2026-06-17T20:36:30+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4679a14f-71dd-31db-990f-3bdfd6e0bb93","appLinkName":"System Confluence","appLinkUrl":"https://westgatehall.atlassian.net/wiki","spaceKey":"WHALL","spaceName":"Westgate Hall Helpdesk","spaceUrl":"https://westgatehall.atlassian.net/wiki/spaces/WHALL","isServer":false},"labels":[],"projectKey":"WHALL","serviceDeskId":2,"kbLinkDomainURLs":["https://westgatehall.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZGM0YTdiMC02MTQ0LTQyODUtOGEyZS00YmVlMDJlZjlkYjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE0ODExMTgxMjUiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MTcyNjE5MCwibmJmIjoxNzgxNzI0OTkwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.zyJYohp7_Kc80JfN4eziL0ff13B-KQ0_EUPR3Xbv-tw","targetCollection":"upload-user-collection--1481118125","endpointUrl":"https://api.media.atlassian.com","clientId":"0dc4a7b0-6144-4285-8a2e-4bee02ef9db2","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}